Alexandra Hood
About Alexandra Hood
Alexandra Hood serves as the Lead Reimbursement Analyst at Cloudmed, where she has worked since 2021. She has a diverse background in reimbursement analysis and customer service, with previous roles at several healthcare organizations and a strong educational foundation in English and Business writing.
Current Role at Cloudmed
Alexandra Hood serves as the Lead Reimbursement Analyst at Cloudmed, a position she has held since 2021. In this role, she is responsible for fulfilling client reporting and auditing needs. She manages complex claim denials and analyzes insurance trends and issues. Additionally, she leads the New York outpatient team, focusing on providing customer service and mentoring junior analysts.
Previous Experience in Reimbursement Analysis
Prior to her current role, Alexandra Hood worked at Revint Solutions as a Senior Reimbursement Analyst from 2018 to 2020 and as a Reimbursement Analyst II from 2015 to 2020. Her experience at Revint Solutions contributed to her expertise in handling reimbursement processes and managing client relationships. She also held various positions at Intersect Healthcare, Inc., including Appeal Coordinator and Supervising Appeal Coordinator, from 2013 to 2015.
Educational Background
Alexandra Hood earned a Bachelor of Liberal Arts degree from Salisbury University, where she studied English Language and Literature, Business and Professional Writing, and General Studies from 2009 to 2012. She also attended Anne Arundel Community College for one year and completed her high school education at Old Mill High School, where she graduated with honors.
Experience in Customer Service
Alexandra Hood possesses extensive experience in customer service across various fields. Her roles as a Patient Coordinator at Kure Pain Management and as an Imaging Consultant at Severn Savings Bank have enhanced her ability to manage client relationships effectively. This background complements her analytical skills and contributes to her success in her current position.
Skills and Expertise
Alexandra Hood has a strong background in writing, editing, and researching, which supports her analytical capabilities in her role as Lead Reimbursement Analyst. Her ability to handle complex claim denials and insurance issues is a key aspect of her work at Cloudmed. Her diverse experience across multiple roles has equipped her with a comprehensive skill set in reimbursement analysis and client management.