Dana Craft
About Dana Craft
Dana Craft is a Payor Contact Analyst at Cloudmed, with extensive experience in the healthcare industry, including roles at Anthem Blue Cross Blue Shield and Revint Solutions. Based in Sedgewickville, Missouri, Craft specializes in diagnosing underpayment issues and improving operational efficiency.
Work at Cloudmed
Dana Craft has been employed at Cloudmed as a Payor Contact Analyst since 2020. In this role, she focuses on diagnosing the root causes of underpayments and initiating the appeal process with payers. Her position emphasizes attention to detail and effective management of multiple assignments, contributing to the overall efficiency of operations within the organization.
Previous Experience at Anthem Blue Cross Blue Shield
Dana Craft has extensive experience with Anthem Blue Cross Blue Shield, where she held multiple positions. She worked as a Customer Care Associate from 2005 to 2008 for three years, then transitioned to an Operations Expert role from 2013 to 2015 for two years. Additionally, she served as a Trainer from 2008 to 2013 for five years, where she likely contributed to the development and training of staff within the organization.
Experience at Revint Solutions
Prior to her current role, Dana Craft worked at Revint Solutions as an Auditor from 2016 to 2020 for four years. In this position, she developed skills in auditing quality and process flows, which are essential for enhancing operational efficiency. Her experience in auditing likely complements her current responsibilities at Cloudmed.
Education and Training
Dana Craft studied at Cape Area Vocational Technical School, where she completed a 500-hour course in Adult Business Office Technology from 1992 to 1993. She also graduated from Oak Ridge R-6 High School with a High School Diploma in General Studies from 1988 to 1992. Additionally, she pursued further education at Cape Girardeau Career and Technology Center, achieving certification in Emergency Medical Technology/Technician (EMT Paramedic) in 2020.
Skills and Expertise
Dana Craft possesses strong abilities in diagnosing underpayment issues and managing the appeal process with payers. She is known for her excellent follow-through skills and attention to detail, which are critical in managing multiple assignments. Her expertise includes developing process flows and implementing process improvements that maintain service levels for clients and team members.