Katie O'connor
About Katie O'connor
Katie O'Connor serves as the Director of Client Success at Cloudmed, where she has worked since 2020. With a background in consulting and marketing, she focuses on enhancing client relationships and standardizing service delivery processes in the South-East Region.
Work at Cloudmed
Katie O'Connor has served as the Director of Client Success at Cloudmed since 2020. In this role, she focuses on enhancing client relationships, particularly in the South-East Region. She leads initiatives aimed at standardizing service delivery processes, ensuring that clients receive consistent and high-quality service. O'Connor advocates for clients, working to meet their needs and expectations effectively. Additionally, she identifies new growth opportunities to generate additional value for clients.
Previous Experience at Triage Consulting Group
Before joining Cloudmed, Katie O'Connor worked at Triage Consulting Group for four years. She held various positions, starting as an Associate from 2016 to 2018, then advancing to Senior Consultant from 2018 to 2020. During her tenure, she also worked as a Client Solutions Specialist for seven months in 2020. Her roles involved consulting and providing solutions to clients, contributing to her expertise in client success.
Internship Experience
Katie O'Connor gained valuable experience through internships early in her career. She worked as a Marketing Intern at RadiusOnline from 2015 to 2016 and at KMS Technology Solutions for two months in 2014. These internships provided her with foundational skills in marketing and client engagement, which she has built upon in her subsequent roles.
Education and Expertise
Katie O'Connor earned her Bachelor's degree in Marketing from the University of Georgia - Terry College of Business, where she studied from 2012 to 2016. Her education has equipped her with the knowledge and skills necessary for her roles in client success and consulting. O'Connor's academic background supports her focus on client relationships and service delivery in her current position.