Serena Hendricks, Ma
About Serena Hendricks, Ma
Serena Hendricks is a System Analyst with extensive experience in data analysis and healthcare informatics. She has worked at various organizations, including Cloudmed and First Choice Health, and possesses strong skills in statistical software and data testing.
Work at Cloudmed
Serena Hendricks has been employed at Cloudmed as a System Analyst since 2021. In this role, she applies her expertise in data analysis and system optimization to enhance operational efficiency. Her responsibilities include conducting user acceptance testing (UAT) and utilizing SQL and Microsoft Power BI for data analysis. Hendricks has contributed to various projects aimed at improving healthcare data management and analytics.
Previous Experience in Data Analysis
Prior to her current position, Hendricks worked as a Data Analyst at First Choice Health from 2019 to 2021. During her tenure, she focused on data-driven decision-making processes in the healthcare sector. She also briefly served as a Data Analyst at Launch Consulting Group in 2021. Additionally, she held the position of Healthcare Informatics Analyst at Healthcare Management Administrators from 2017 to 2018, where she contributed to healthcare data analysis and reporting.
Education and Expertise
Serena Hendricks holds a Master of Arts in Applied Communication Theory & Methodology from Cleveland State University, which she completed from 2008 to 2010. She also earned a Bachelor of Business Administration with a focus on Marketing and Business Statistics from the same institution, graduating in 2008. Hendricks possesses expertise in statistical software such as SPSS, SAS, and Minitab, which she utilizes for data analysis. Her skills extend to survey writing, implementation, and advanced communication, enhancing her effectiveness in various roles.
Background in Administrative Roles
Hendricks has a diverse background that includes various administrative positions. She worked as an Administrative Graduate Assistant at Cleveland State University from 2008 to 2010, where she supported academic operations. Earlier in her career, she served as an Administrative Assistant at FHI Heat, Inc. in 2010, and as a Personal Recruiter/Receptionist at Vector Marketing in 2006. These roles contributed to her strong organizational and communication skills.
Skills in Data Analysis and Communication
Serena Hendricks demonstrates proficiency in data analysis and communication. She is skilled in conducting UAT data testing and has experience with SQL and Microsoft Power BI. Her advanced oral and written communication skills enhance her ability to provide customer service and support. Additionally, her adaptability and goal-setting skills have been evident in her involvement in various business development projects.