Rohit Sarkar
About Rohit Sarkar
Rohit Sarkar is a Program Manager with extensive experience in the outsourcing industry, currently working at CloudMoyo since 2016. He previously held the position of Sr. Team Manager at Convergys for 11 years, focusing on service delivery and operations management.
Work at CloudMoyo
Rohit Sarkar has been serving as a Program Manager at CloudMoyo since 2016. In this role, he focuses on overseeing various projects and ensuring that service delivery meets established standards. His responsibilities include managing service-level agreements (SLA) and enhancing operational efficiency. His tenure at CloudMoyo has allowed him to leverage his extensive experience in the outsourcing and offshoring sectors to improve client satisfaction.
Previous Experience at Convergys
Prior to joining CloudMoyo, Rohit Sarkar worked at Convergys for 11 years, from 2005 to 2016, in Pune, Maharashtra, India. He held the position of Senior Team Manager, where he was responsible for managing teams and ensuring effective service delivery. His experience at Convergys contributed to his expertise in operations management and customer service.
Education and Expertise
Rohit Sarkar completed his Bachelor of Technology in Mechanical Engineering at MITS, Rayagada, from 2001 to 2005. This educational background provided him with a solid foundation in engineering principles, which he has applied throughout his career in the outsourcing industry. His skills extend to business development and managing service-level agreements, making him well-versed in operational management.
Background in Outsourcing and Offshoring
Rohit Sarkar possesses extensive experience in the outsourcing and offshoring industry. His focus has been on service delivery and operations management, where he has developed strong skills in enhancing client satisfaction. His professional background in customer service has enabled him to improve operational efficiency and effectively manage teams.