Genis Guardia Verdie
About Genis Guardia Verdie
Genis Guardia Verdie is a Customer Success Manager at CloudSphere in Dublin, Ireland, where he has worked since 2020. He has a background in computer engineering and robotics, with previous roles in technical analysis and business analysis across various companies, including IBM and CNP Santander Insurance.
Work at CloudSphere
Genis Guardia Verdie has been serving as a Customer Success Manager at CloudSphere since 2020. In this role, he is responsible for onboarding new customers and training platform end users. He acts as the primary contact for several named enterprise accounts, ensuring effective communication between CloudSphere and its clients. His responsibilities also include collaborating with engineering and development teams to configure software platforms based on customer requirements and troubleshoot any technical issues. Genis focuses on providing insights to customers to help them maximize their use of CloudSphere's platform, contributing to the growth of the customer base.
Previous Experience
Before joining CloudSphere, Genis worked at iQuate, which is now part of CloudSphere, as a Senior Technical Analyst for three months in 2020. He also held positions at CNP Santander Insurance as a Business Analyst and Business Data Analyst from 2018 to 2020 and 2017 to 2018, respectively. Additionally, he worked at IBM as a System Integration and Development R&D Engineer for five months in 2017. His diverse experience in the tech industry has equipped him with skills relevant to customer success and technical support.
Education and Expertise
Genis holds a Master’s degree in Robotics and Automation from Universidad Carlos III de Madrid, which he completed from 2012 to 2015. He also earned a Degree in Computer Engineering from Universitat de Lleida between 2009 and 2011. His educational background provides a strong foundation in technical and analytical skills, which he applies in his current role in the SaaS industry. Genis has expertise in onboarding, adoption, and advocacy best practices, which are essential for enhancing customer experiences.
Technical Skills and Responsibilities
In his role as Customer Success Manager, Genis possesses a range of technical skills that enable him to effectively support customers. He collaborates with engineering and development teams to tailor software solutions to meet specific customer needs. His responsibilities include troubleshooting technical issues and ensuring that customers are fully trained on the platform. Genis's focus on customer advocacy and support is integral to his role, helping clients achieve their goals using CloudSphere's services.