Gerard Keating
About Gerard Keating
Gerard Keating is a Customer Success Manager at CloudSphere, where he has worked since 2020. He has extensive experience in the telecommunications industry, having held various roles at Ericsson, including Network Operations Project Manager and Integration Project Manager, and is known for his expertise in process improvement and project management.
Current Role at CloudSphere
Gerard Keating serves as a Customer Success Manager at CloudSphere, a position he has held since 2020. In this role, he focuses on enhancing client satisfaction and ensuring successful outcomes for customers. His responsibilities include managing customer relationships and driving initiatives that improve the overall customer experience.
Previous Experience at Ericsson
Gerard Keating has extensive experience at Ericsson, where he held various positions over a span of more than a decade. He worked as a Wireline Software Verification Engineer from 1999 to 2009, followed by roles such as Integration Project Manager from 2011 to 2012 and Network Operations Project Manager from 2012 to 2015. Additionally, he served as a Network Operations Team Lead/RAN Integration Engineer for one year in 2009 and as Managed Services Team Leader for eight months in South Africa.
Process Improvement Expertise
Gerard possesses a specialty in process and working practice improvement. He has a proven track record of enhancing operational efficiency within teams. His focus on streamlining processes has contributed to better project outcomes and increased productivity in his previous roles.
Project Management Skills
Gerard Keating has developed strong project management skills throughout his career. He is adept at ensuring successful project delivery within time and budget constraints. His experience in various project management roles has equipped him with the ability to lead teams effectively and manage complex projects.
Interpersonal Relations and Team Collaboration
Gerard is known for his excellent interpersonal relations, which have significantly contributed to effective team collaboration. His ability to foster strong relationships with colleagues and clients has played a key role in achieving high levels of client satisfaction and team performance.