Scott Mc Donald
About Scott Mc Donald
Scott McDonald is a Support Engineer with over twenty-five years of experience in the software industry, currently working at CloudSphere. He has a diverse background in technical support, system administration, and software testing, having previously held positions at iQuate, Citrix Systems, and MetroLink, Inc.
Work at CloudSphere
Scott McDonald has been employed at CloudSphere as a Support Engineer since 2020. In this role, he collaborates with customers to assist in cataloging servers and enterprise applications using the iQSonar ScanEngine. His responsibilities include setting up test environments and reproducing customer environments for troubleshooting and support. McDonald has continued to apply his extensive knowledge in software and technical support to enhance customer experiences.
Previous Experience at iQuate
Before joining CloudSphere, Scott McDonald worked at iQuate, which is now part of CloudSphere, as a Support Engineer from 2016 to 2020. During his four years in Orlando, he focused on providing technical support and sharing knowledge with clients. His experience at iQuate contributed to his skills in troubleshooting and customer assistance.
Career at Citrix Systems
Scott McDonald spent a significant portion of his career at Citrix Systems, where he held multiple roles. He worked as a Senior Level II Technical Support Engineer from 2001 to 2010 for nine years in Ft. Lauderdale, FL. He also served as a Test Engineer from 2010 to 2016 for six years. His time at Citrix Systems allowed him to develop expertise in technical support and software testing.
Technical Skills and Expertise
Scott McDonald possesses over twenty-five years of experience in the software industry, with a strong focus on sharing knowledge and assisting others. He is adept at setting up test environments using virtualization technologies and hardware, including Raspberry Pi and other single-board computers. His skills include utilizing these technologies to test proprietary and open-source software, as well as configuring them as network gateways and firewalls/routers.
Educational Background
Scott McDonald attended LaSalle Secondary School in Kingston, Ontario, where he achieved his High School Diploma from 1986 to 1987. His educational background laid the foundation for his extensive career in the software industry, where he has built a wealth of knowledge and technical skills over the years.