Bo Andrada
About Bo Andrada
Bo Andrada is a Customer Success/Support/Implementation professional at Cloudvirga, where he has worked since 2017. He acts as a liaison among various teams to enhance software performance and plays a key role in hiring and training new employees.
Work at Cloudvirga
Bo Andrada has been employed at Cloudvirga since 2017, serving in the role of Customer Success/Support/Implementation. In this position, he acts as a liaison among various teams, including quality assurance, product management, release management, and development. His responsibilities include leading daily calls to prioritize customer issues and ensuring effective communication with upper management. He also plays a significant role in the hiring process and assists in the training of new employees.
Education and Expertise
Bo Andrada earned a Bachelor of Science (B.S.) degree in Business Administration Finance from San Diego State University-California State University. His educational background provides him with a strong foundation in finance, which complements his expertise in software performance and customer success. He serves as a subject matter expert on the company's software, analyzing new features and their integration into existing systems.
Background
Bo Andrada possesses a working knowledge of mortgage compliance and regulation, which he applies to enhance software functionality. His role encompasses various responsibilities, including quality assurance testing, implementation, project management, and requirements gathering. This versatility allows him to contribute effectively across multiple areas within the organization.
Achievements
In his capacity at Cloudvirga, Bo Andrada has demonstrated a commitment to improving software performance and customer satisfaction. He actively participates in the hiring and training processes, ensuring that new team members are well-equipped to meet the company's standards. His leadership in daily calls helps prioritize customer issues, facilitating timely resolutions and enhancing overall service quality.