Mildred Fosuaa
About Mildred Fosuaa
Mildred Fosuaa is a Customer Excellence Strategist at Cloudware Africa, where she has worked since 2020. She has a background in Computer Science from Kwame Nkrumah' University of Science and Technology and has significantly improved customer satisfaction and partner engagement through her initiatives.
Work at Cloudware Africa
Mildred Fosuaa serves as a Customer Excellence Strategist at Cloudware Africa, a position she has held since 2020. In this role, she has developed a comprehensive customer feedback system that resulted in a 15% improvement in customer satisfaction scores. Additionally, she implemented a partner relationship management strategy that enhanced partner engagement by 20%. Fosuaa has also organized and led workshops focused on customer relationship management best practices for the company's clients. Her contributions have significantly impacted the company's approach to customer excellence.
Education and Expertise
Mildred Fosuaa earned a Bachelor of Science (B.Sc.) degree in Computer Science from Kwame Nkrumah' University of Science and Technology in Kumasi, completing her studies from 2008 to 2012. Prior to this, she attended Yaa Asantewaa Girls' Secondary School, where she studied General Science and achieved the West African Senior School Certificate Examination (WASSCE). Her educational background provides a strong foundation for her expertise in customer excellence and technology.
Background
Mildred Fosuaa has a diverse professional background in customer relationship management and sales. She began her career at Microsoft as a Partner Channel Development Manager (PCDM) from 2014 to 2015. Following this, she worked at Redington Gulf as a Senior Sales Executive for four years, from 2016 to 2020. Prior to her current role, she also served as an Account Manager for Westcon, focusing on Microsoft products for a period of ten months in 2015.
Achievements
Mildred Fosuaa has made notable contributions to the field of customer excellence. She participated as a panelist in the 2022 Ghana Tech Summit, where she discussed the future of customer excellence in the digital age. Additionally, she contributed to a white paper on the integration of Customer Relationship Management (CRM) systems in the African tech market, published by Cloudware Africa. These activities highlight her commitment to advancing knowledge and practices in customer relationship management.