Alexis Odom
About Alexis Odom
Alexis Odom serves as the Customer Experience Team Lead at Clover Health, a position she has held since 2016. She has a diverse background in customer service and sales support, with previous roles at Swatch Group and Advanced Home Care.
Work at Clover Health
Alexis Odom has been serving as the Customer Experience Team Lead at Clover Health since 2016. In this role, she is responsible for overseeing customer interactions and ensuring a high level of service. Her tenure at Clover Health spans eight years, during which she has contributed to enhancing customer satisfaction and streamlining processes within the organization.
Previous Experience at Swatch Group
Before joining Clover Health, Alexis Odom worked at Swatch Group from 2013 to 2016. She held the position of Client Service Team Leader for two years, followed by a role as Sales Support and E-Commerce Supervisor for one year in Biel, Bern, Switzerland. Her experience at Swatch Group involved managing client relationships and supporting e-commerce initiatives.
Educational Background
Alexis Odom has a diverse educational background. She earned a Bachelor of Business Administration from North Carolina Central University, completing her studies from 2000 to 2005. She then pursued an Associate's degree at Miller-Motte Technical College in Lynchburg from 2010 to 2012. Furthering her education, she obtained a Master of Business Administration from Capella University between 2015 and 2017.
Previous Roles at Advanced Home Care
Prior to her time at Swatch Group, Alexis Odom worked at Advanced Home Care from 2011 to 2013. In this capacity, she served as a Respiratory Therapy Technician and a Respiratory Patient Account Representative. Her roles involved providing patient care and managing respiratory therapy accounts.