Brian Kelly
About Brian Kelly
Brian Kelly serves as the Performance Lead for Member Navigation at Clover Health, where he has worked since 2021. He has extensive experience in operational roles at AXA US and a background in business marketing and organizational leadership.
Work at Clover Health
Brian Kelly has been serving as the Performance Lead for Member Navigation at Clover Health since 2021. In this role, he focuses on operational excellence by implementing strategic initiatives that enhance performance. His responsibilities include tracking key performance indicators (KPIs) and streamlining workflows to improve efficiency. His work is aimed at driving better outcomes for members and optimizing team performance.
Previous Experience at AXA US
Prior to his current role, Brian Kelly held various positions at AXA US from 2006 to 2020. He started as a Senior Associate in Customer Service and progressed through roles including Senior Associate in Quality Control, Manager of Individual Annuity Operations, and Senior Manager of Individual Annuity Operations. His experience at AXA US spanned over 14 years and included responsibilities in operations, learning and development, and sales support.
Experience with the NFL
Brian Kelly worked with the National Football League (NFL) as a Player Participation Team Member on a seasonal basis from 2013 to 2019. His role involved supporting player participation initiatives during the NFL season, contributing to the operational aspects of the league.
Education and Expertise
Brian Kelly holds a Bachelor of Science degree in Business Marketing and Management from Manhattan College. He furthered his education by obtaining a Master of Science in Organizational Leadership from Quinnipiac University in 2022. His academic background supports his expertise in strategic planning, operational efficiency, and team performance enhancement.
Strategic Initiatives and Improvements
Brian Kelly is recognized for his ability to identify opportunities for improvement within teams. He specializes in creating Standard Operating Procedures (SOPs) that enhance team efficiency and productivity. His focus on strategic planning and reporting has driven sales and customer service improvements throughout his career.