L. Todd Dugan
About L. Todd Dugan
L. Todd Dugan serves as the Senior Director of Service Operations at Clover Health, where he has worked since 2021. He has extensive experience in healthcare operations, having held various roles at AmeriHealth Caritas, TMG Health, and the United States Air Force.
Current Role at Clover Health
L. Todd Dugan serves as the Senior Director of Service Operations at Clover Health since 2021. In this role, he oversees service operations, focusing on enhancing operational efficiency and improving service delivery within the organization. His leadership contributes to Clover Health's mission of providing better healthcare solutions.
Previous Experience at Clover Health
Prior to his current position, L. Todd Dugan worked at Clover Health as the Director of Service Operations from 2019 to 2021. During this time, he was responsible for managing service operations and implementing strategies to improve customer engagement and satisfaction.
Professional Background in Healthcare Operations
L. Todd Dugan has extensive experience in healthcare operations. He worked at AmeriHealth Caritas in various roles, including Business Oversight Analyst, Director of Medicare Enrollment Operations, and Manager of Enrollment Operations from 2013 to 2019. His responsibilities included overseeing enrollment processes and ensuring compliance with healthcare regulations.
Experience at TMG Health
At TMG Health, L. Todd Dugan held multiple positions from 2008 to 2013, including Reporting Analyst and Business Analyst II. His work involved analyzing data and generating reports to support operational decision-making. This experience laid a foundation for his later roles in service operations.
Education in Computing and Security Technology
L. Todd Dugan studied at Drexel University, where he earned a Bachelor of Science degree in Computing and Security Technology from 2013 to 2018. His education provided him with a strong technical foundation, which he applies in his current role in service operations.