Natasha Kovilaritch
About Natasha Kovilaritch
Natasha Kovilaritch is a Manager of Customer Success with extensive experience in the healthcare sector, having held various leadership roles at companies such as Oscar Health and Clover Health. She has a proven track record of enhancing customer satisfaction and retention through data-driven strategies and team development initiatives.
Current Role at Clover Health
Natasha Kovilaritch serves as the Manager of Customer Success at Clover Health, a position she has held since 2024. In this role, she focuses on enhancing customer satisfaction and ensuring that clients receive optimal support and engagement. Her responsibilities include overseeing customer success initiatives and fostering relationships to improve overall client experiences.
Previous Experience at Oscar Health
Before joining Clover Health, Natasha worked at Oscar Health as the Senior Manager of Member Experience Insights & Strategy from 2022 to 2023. During her tenure, she successfully elevated customer satisfaction by implementing data-driven strategies and a consultative approach. She also increased the company's Net Promoter Score and achieved a high customer retention rate.
Career Background in Customer Success
Natasha has extensive experience in customer success across various organizations. She held the position of Senior Director of Customer Success at Linus Health from 2021 to 2022 and served as Manager of Customer Success Organization at Imprivata from 2018 to 2020. Her earlier roles include Supervisor of Customer Success and Support at Castlight Health and Client Services Manager at Counsyl.
Educational Background
Natasha Kovilaritch earned a Bachelor of Science degree in Kinesiology from San Francisco State University. She concentrated in Exercise Science and Movement, with a minor in Athletic Training. This educational background has contributed to her analytical skills and understanding of customer needs in the health sector.
Achievements in Customer Success
Throughout her career, Natasha has achieved significant milestones in customer success. At Oscar Health, she led a team that generated $29 million in influenced opportunities and exceeded cross and upselling target rates. Additionally, she implemented a professional development program that resulted in a 0% turnover rate within her team.