Andre Stark
About Andre Stark
Andre Stark is an IT Support Specialist at Clover Technologies Group, where he has worked since 2013. He has a background in customer service and technical support, with previous roles at Bank One, Arctic Snow and Ice Control, and Grand Victoria Casino.
Work at Clover Technologies Group
Andre Stark has been employed at Clover Technologies Group as an IT Support Specialist since 2013. In this role, he provides technical support to end users across all Clover locations, ensuring smooth IT operations and user satisfaction. He contributes to the establishment and maintenance of knowledge base documentation, which aids other IT support specialists and the helpdesk in resolving technical issues. Additionally, he actively participates in the Network Office Communication Team, enhancing communication and coordination within the IT department. His responsibilities also include recommending new software, hardware, and procedures to improve IT functionality.
Previous Employment Experience
Prior to his current position, Andre Stark held various roles in different organizations. He worked at Bank One as a Collection/Customer Service Representative from 2001 to 2002 in Elgin, IL. He also served as an Operator Engineer/Seasonal at Arctic Snow and Ice Control from 2007 to 2013 in Frankfort, IL. Additionally, he worked as a Laboratory Coordinator at Elgin Community College for one year in 2012 to 2013. Earlier in his career, he was a Pit Executive/Dealer at Grand Victoria Casino from 1994 to 2002 in Elgin, IL.
Education and Expertise
Andre Stark studied Information Technology Administration and Network Security at Elgin Community College, where he achieved an Associate of Science degree. He also attended South Eastern Illinois College, completing courses in psychology and occupational math. Furthermore, he studied at Lakeland College, focusing on English Communications and Philosophy. His educational background provides a solid foundation for his expertise in IT support and network security.
Technical Skills and Tools
In his role as an IT Support Specialist, Andre Stark utilizes various software tools to enhance IT operations. He employs Gigatrak software for tracking and maintaining inventory and assets, ensuring efficient management of IT resources. Additionally, he uses Kaspersky Security Center to identify and manage malware antivirus threats within the network, contributing to the organization's cybersecurity measures. His proactive approach to technology enhancement is evident in his recommendations for new software and hardware.