Melani Pratt
About Melani Pratt
Melani Pratt is a Senior Customer Success Manager at Cloverleaf, with a diverse background in customer engagement and business development across various organizations. She holds an MBA from Tiffin University and a Bachelor's Degree in Secondary Education from Bowling Green State University.
Current Role at Cloverleaf
Melani Pratt serves as the Senior Customer Success Manager at Cloverleaf. She has held this position since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption among clients. Her responsibilities include managing client relationships and providing strategic guidance to help clients achieve their goals using Cloverleaf's solutions.
Previous Experience in Customer Engagement
Before joining Cloverleaf, Melani Pratt worked at Credo - Higher Education Consulting as a Senior Account Executive from 2020 to 2021. Prior to that, she spent ten years at CollegeSource, Inc. as a Senior Client Engagement Manager from 2009 to 2019. Her roles in these organizations involved developing client relationships and enhancing service delivery.
Career Background in Advertising and Business Development
Melani Pratt has a background in advertising and business development. She worked as the Online Classified Advertising Manager at News & Record (Landmark Communications) from 2005 to 2007. Additionally, she held a position at Morris DigitalWorks in business development for one year from 2007 to 2008. These roles contributed to her expertise in client management and strategic marketing.
Educational Qualifications
Melani Pratt earned her Master of Business Administration (MBA) from Tiffin University, where she studied from 2000 to 2002. She also holds a Bachelor's Degree in Secondary Education from Bowling Green State University, which she completed from 1993 to 1997. Her educational background supports her professional roles in management and client engagement.
Leadership Experience in Online Education
Melani Pratt served as the Director of Online Education at Tiffin University from 2003 to 2005. In this leadership role, she was responsible for overseeing online educational programs and ensuring their alignment with institutional goals. This experience contributed to her understanding of educational technologies and customer success in the higher education sector.