Bradley Hornstein
About Bradley Hornstein
Bradley Hornstein is a Technical Services Engineer I & II at Club Automation, where he has worked since 2020. He has a diverse background in coaching, customer service, and education, with experience in various roles at organizations such as Goldfish Swim School and Serve City, Inc.
Current Role at Club Automation
Bradley Hornstein serves as a Technical Services Engineer I & II at Club Automation since 2020. In this role, he manages live site databases utilizing MYSQL software and SQL scripting. He has maintained a case monthly delivery rate of 97% since his hiring. Additionally, he has developed training curriculum for new hires in Customer Services, aimed at enhancing interdepartmental processes and communication.
Previous Experience in Customer Service
Prior to his current position, Bradley worked at Club Automation as a Customer Service Advocate I & II from 2019 to 2020. In this capacity, he contributed to customer service operations before advancing to his current technical role. His experience in customer service is further supported by his previous roles at Goldfish Swim School, where he served as a Front Desk Representative and Deck Supervisor.
Coaching Experience at Serve City, Inc
Bradley Hornstein has a background in coaching, having worked at Serve City, Inc from 2018 to 2020. He served as an Assistant Coach for the 14U and 16U National teams for eight months and then took on the role of 17U National Coach for one year. His coaching experience highlights his leadership skills and ability to work with youth athletes.
Educational Background
Bradley studied at Northern Illinois University, where he earned a Bachelor of Arts in Speech Communication and Rhetoric from 2017 to 2019. He also attended Elgin Community College, achieving an Associate’s Degree in Liberal Arts and Sciences/Liberal Studies from 2015 to 2017. His educational background provides a foundation for his communication skills in both technical and customer service roles.
Early Career at Goldfish Swim School
Bradley Hornstein began his career at Goldfish Swim School Franchising, LLC, where he worked from 2014 to 2019. His roles included Swim Instructor, Deck Supervisor, Front Desk Representative, and Training Coordinator. This extensive experience in various positions within the organization contributed to his development in customer service and operational management.