Jon Kasunic
About Jon Kasunic
Jon Kasunic is a Customer Service Advocate at Club Automation, bringing a strong background in hospitality and event planning to his role. He previously worked as a Concierge at Hyatt Centric Chicago Magnificent Mile for four years and holds a Bachelor's degree in Theatre from Indiana University—Purdue University Fort Wayne.
Work at Club Automation
Jon Kasunic has been employed at Club Automation as a Customer Service Advocate since 2019. In this role, he utilizes his extensive background in hospitality to enhance customer interactions and support. His experience allows him to address customer needs effectively, ensuring a high level of service and satisfaction.
Background in Hospitality
Jon Kasunic has a strong background in the hospitality industry, which significantly contributes to his customer service skills. Prior to joining Club Automation, he worked at Hyatt Centric Chicago Magnificent Mile as a Concierge from 2015 to 2019. This four-year experience in the Greater Chicago Area equipped him with valuable skills in customer engagement and service excellence.
Education and Expertise
Jon Kasunic earned a Bachelor's degree in Theatre/Theater from Indiana University—Purdue University Fort Wayne, where he studied from 2005 to 2010. His education has provided him with a unique skill set that includes expertise in event planning, which is beneficial in his current role in customer service.
Skills in Communication
Jon Kasunic possesses a unique combination of skills in acting and theatre, which enhances his communication abilities in customer service roles. His background in theatre may contribute to his effectiveness in conveying information and engaging with customers, ensuring a positive experience.