Laura Hendricks
About Laura Hendricks
Laura Hendricks serves as the Director of Professional Services at Club Automation, where she has worked since 2022. With a strong background in change management consulting and performance coaching, she has held various roles in the healthcare sector and has expertise in sales within the information technology and services industry.
Current Role as Director of Professional Services
Laura Hendricks serves as the Director of Professional Services at Club Automation, a position she has held since 2022. Based in Richmond, Virginia, she oversees various initiatives aimed at enhancing service delivery and client satisfaction. Her role involves strategic planning and implementation of professional services that align with the company's goals in the healthcare sector.
Previous Experience at Club Automation
Prior to her current role, Laura Hendricks held multiple positions at Club Automation. She worked as a Senior Implementation Consultant from 2014 to 2018, where she focused on client onboarding and system integration. Following this, she served as Lead Product Specialist from 2018 to 2020, contributing to product development and client training. Most recently, she was the Manager of Product Consulting and Training from 2020 to 2022, where she enhanced training programs for clients.
Background in Healthcare and Management
Laura Hendricks has a strong background in change management consulting and performance coaching specifically within the healthcare sector. Her experience includes working as a Regional Manager at AccuQuest Hearing Centers from 2011 to 2014, where she managed operations and improved service delivery. Additionally, she served as an Executive Assistant at Hearing Health Center from 2009 to 2011, gaining valuable insights into healthcare administration.
Education and Expertise
Laura Hendricks studied at North Central College, where she focused on Social Change and Public Advocacy while achieving a degree in Business Management. This educational background has equipped her with the skills necessary for effective leadership and strategic decision-making in her professional roles. Her expertise extends to sales within the information technology and services industry, enhancing her capability to drive business growth.
Training and Development Experience
Laura has extensive experience in training and development, particularly within healthcare management. Her roles at Club Automation involved creating and implementing training programs that support client success and employee development. This focus on training has been a key aspect of her career, allowing her to foster a culture of continuous improvement and professional growth.