Rachel Zeal
About Rachel Zeal
Rachel Zeal is an Associate Software Quality Assurance Engineer based in Chicago, Illinois, with a background in technical services and customer care at Club Automation. She holds a Bachelor's Degree in General Studies from the University of Missouri-Columbia.
Work at Club Automation
Rachel Zeal has been employed at Club Automation since 2018, where she has held multiple roles. She began as a Customer Care Account Representative from 2018 to 2019, providing support to clients in the Greater Chicago Area. Following this position, she served as a Technical Services Engineer for one year from 2019 to 2020, based in Chicago, Illinois. Currently, she works as an Associate Software Quality Assurance Engineer, a role she has held since 2020. In this capacity, she focuses on ensuring the quality and functionality of software products.
Education and Expertise
Rachel Zeal studied at the University of Missouri-Columbia, where she earned a Bachelor's Degree in General Studies from 2013 to 2017. This educational background has equipped her with a diverse skill set applicable to her roles in software quality assurance and technical services. Her academic experience contributes to her understanding of software development processes and customer service dynamics.
Background
Before joining Club Automation, Rachel Zeal worked at Target as an Apparel and Accessories Team Member from 2015 to 2017 in Columbia, Missouri. This early experience provided her with foundational skills in customer interaction and retail operations, which she later applied in her roles at Club Automation. Her transition from retail to technical services reflects her adaptability and growth in professional environments.
Career Progression
Rachel Zeal's career at Club Automation demonstrates a clear trajectory of professional development. Starting as a Customer Care Account Representative, she gained insights into client needs and support. Her subsequent role as a Technical Services Engineer allowed her to deepen her technical knowledge and problem-solving skills. Currently, as an Associate Software Quality Assurance Engineer, she leverages her previous experiences to enhance software quality and user satisfaction.