Daniel D.
About Daniel D.
Daniel D. is a Technical Implementation Specialist at Club OS, where he facilitates communication between developers and clients while enhancing service offerings through third-party integrations. He has a diverse background in technical support and customer success, with previous roles at Q2 and Skechers.
Current Role as Technical Implementation Specialist
Daniel D. currently serves as a Technical Implementation Specialist at Club OS, a position he has held since 2021. In this role, he acts as the department liaison during triage meetings with developers, facilitating communication and issue resolution. He is responsible for hosting intake calls for new clients, ensuring a tailored onboarding experience that accommodates varying client sizes and locations. His work includes implementing and supporting third-party integrations, enhancing the service offerings of Club OS.
Previous Experience at Club OS
Daniel D. has a substantial history with Club OS, where he worked in various roles from 2015 to 2020. He began as a Customer Success Expert, then transitioned to Customer Success Manager for 10 months. Subsequently, he served as Quality Assurance Manager from 2016 to 2020. During his tenure, he trained team members on specific functions of Club OS, including weblead functions and new client onboarding backend setup. He also created automation in JIRA, streamlining processes for the team.
Experience at Q2 and Technical Support
Before his current role, Daniel D. worked as a Technical Support Specialist at Q2 from 2020 to 2021 for eight months. In this position, he provided technical assistance and support to clients, ensuring their needs were met effectively. His experience in technical support has contributed to his skills in client onboarding and integration processes at Club OS.
Educational Background in History
Daniel D. studied at Texas State University-San Marcos, where he earned a Bachelor of Arts degree in History. His academic journey spanned from 2006 to 2013, providing him with a solid foundation in historical analysis and critical thinking, which he applies in his professional roles.
Early Career and Customer Service Experience
Daniel D. began his career in customer service, working at HEB as a Cashier/Customer Service Assistant from 2008 to 2012. He also held positions at Apple as an AppleCare Advisor for four months in 2014 and at Skechers as an Assistant Manager from 2012 to 2013. Additionally, he worked at Shieffservices.com as an Infusionsoft Representative for nine months in 2013. These roles contributed to his customer service skills and ability to manage client relationships.