Jennifer Biondo Calovich
About Jennifer Biondo Calovich
Jennifer Biondo Calovich is a Customer Success Manager with a background in psychology and international business. She has held positions in customer success since 2015, including a prior role as Director of Customer Success at Lead Dolphin.
Current Role at Club OS
Jennifer Biondo Calovich serves as a Customer Success Manager at Club OS. She has held this position since 2018, contributing to the company's focus on enhancing customer satisfaction and engagement. In her role, she is responsible for ensuring that clients achieve their desired outcomes while using the company's services. Her work involves developing strategies to improve customer retention and satisfaction.
Previous Experience at Lead Dolphin
Before joining Club OS, Jennifer worked at Lead Dolphin as the Director of Customer Success from 2015 to 2018. During her three years in this role, she focused on optimizing customer experiences and driving success through effective management and support. Her leadership contributed to the development of customer-centric initiatives that aimed to improve overall service delivery.
Educational Background in Psychology
Jennifer earned her Bachelor of Arts in Psychology from Missouri Baptist University, where she studied from 1996 to 2001. This educational background provided her with insights into human behavior, which she applies in her customer success roles to better understand and address client needs.
International Business Education
Jennifer furthered her education by obtaining an International Master of Business Administration (IMBA) from National Chengchi University, studying from 2009 to 2011. This program equipped her with a global perspective on business practices and strategies, enhancing her ability to manage customer relationships in diverse environments.