Alejandro Alcantar
About Alejandro Alcantar
Alejandro Alcantar serves as the Director of Customer Support at Clubspeed in Irvine, California, where he has worked since 2021. He has a background in technical support and quality assurance, with previous roles at Windcave and Diamond Game Enterprises.
Work at Clubspeed
Alejandro Alcantar has served as the Director of Customer Support at Clubspeed since 2021. In this role, he has been responsible for overseeing customer support operations and ensuring the effective implementation of the company's proprietary software. He has successfully led two teams during the installation and training phases, contributing to the smooth integration of the software for clients. His leadership in customer support has been pivotal in enhancing user experience and satisfaction.
Previous Experience at Windcave
Before joining Clubspeed, Alejandro Alcantar worked at Windcave for four years, from 2017 to 2021. He began his tenure as a Technical Support Representative and advanced to the position of Technical Support Team Lead. In these roles, he provided technical assistance and support to customers, ensuring their issues were resolved efficiently. His experience at Windcave equipped him with valuable skills in customer service and technical problem-solving.
Technical Background and Skills
Alejandro Alcantar has a solid technical background, having worked as a Technical Analyst at Diamond Game Enterprises from 2012 to 2016. His experience includes three years of SQL proficiency, specifically in running scripts using Microsoft Server Management Studio (SSMS). Additionally, he has three years of experience in Quality Assurance software testing, utilizing various techniques such as black box testing, manual testing, and regression testing. This technical expertise supports his role in customer support.
Education and Expertise
Alejandro Alcantar earned a Bachelor of Science in Computer Science from California State University-Long Beach, completing his studies from 2005 to 2011. His education has provided him with a strong foundation in computer science principles and practices, which he applies in his professional roles. His bilingual capabilities in Spanish and English further enhance his communication skills, allowing him to effectively support a diverse customer base.