Shree Kumar Bakthavatsalam
About Shree Kumar Bakthavatsalam
Shree Kumar Bakthavatsalam is a Senior Escalation Engineer with extensive experience in technical support and cloud security. He has worked at Clumio, Netskope, and Wipro Technologies, and holds a Bachelor of Engineering from Anna University and a Master of Science from Northeastern University.
Current Role at Clumio
Shree Kumar Bakthavatsalam currently serves as a Senior Escalation Engineer at Clumio, a position he has held since 2023. In this role, he is responsible for managing complex technical issues and ensuring customer satisfaction through effective resolution strategies. His expertise in escalation processes contributes to the overall efficiency of the support team.
Previous Experience at Clumio
Prior to his current position, Shree Kumar Bakthavatsalam worked at Clumio as an Escalation Engineer from 2020 to 2023. He also held the role of Senior Technical Support Engineer from 2019 to 2020. During his tenure, he developed skills in troubleshooting and customer support, enhancing the company's service delivery.
Professional Background
Shree Kumar Bakthavatsalam has a diverse professional background in the technology sector. He worked at Wipro Technologies as a Project Engineer from 2012 to 2014, and at Netskope as a Cloud Security Engineer from 2016 to 2019. His experience spans various roles, including a Graduate Student Technical Co-op at Cisco in 2015 and a Graduate Teaching Assistant at Northeastern University in 2016.
Education and Expertise
Shree Kumar Bakthavatsalam earned his Bachelor of Engineering (BE) in Electrical and Electronics Engineering from Anna University (Kumaraguru College of Technology) from 2009 to 2012. He furthered his education by obtaining a Master of Science (M.S.) in Telecommunication Systems Management from Northeastern University from 2014 to 2016. His academic background supports his technical expertise in engineering and telecommunications.