Vijish Vijayakumar
About Vijish Vijayakumar
Vijish Vijayakumar serves as the Escalation Engineering Lead at Clumio, where he has worked since 2020. He has a background in technical support and engineering, having held positions at Juniper Networks, Pulse Secure, and Netskope over a career spanning more than 15 years.
Current Role at Clumio
Vijish Vijayakumar serves as the Escalation Engineering Lead at Clumio, a position he has held since 2020. In this role, he is responsible for proactively monitoring customer environments and troubleshooting backup failures. He was the first member of the Escalation Engineering Team based in India, contributing to the establishment and growth of this team. His responsibilities also include mentoring new team members and guiding them on product and support processes.
Previous Experience at Juniper Networks
Before joining Clumio, Vijish Vijayakumar worked at Juniper Networks as a Senior Member of Technical Staff (JTAC) from 2006 to 2014. His tenure at Juniper Networks lasted for eight years, during which he developed significant expertise in technical support and customer service. This experience laid the foundation for his subsequent roles in escalation engineering.
Career Progression in Technical Roles
Vijish Vijayakumar has held several technical positions throughout his career. After his time at Juniper Networks, he worked at Pulse Secure as a Senior Member of Technical Staff (Escalation Engineer) from 2014 to 2016. He then transitioned to Netskope, where he served as a Senior Member of Technical Staff (Cloud Security Engineer) from 2016 to 2019. These roles contributed to his extensive background in technical support and cloud security.
Educational Background
Vijish Vijayakumar studied at Aptech Computer Education, where he completed an Advanced Diploma in Software Engineering from 2000 to 2002. He also attended CHRIST COLLEGE, IRINJALAKKUDA, where he earned a Bachelor of Science (BS) degree in Physics during the same period. His educational background in software engineering and physics has equipped him with a solid foundation for his technical career.
Training and Mentorship
Throughout his career, Vijish Vijayakumar has delivered multiple customer and internal training programs, demonstrating his ability to effectively communicate complex concepts. His natural flair for training is evident in his role at Clumio, where he mentors new team members, helping them navigate product and support processes. This commitment to training and mentorship enhances the capabilities of his team.