Ingrid Woodward
About Ingrid Woodward
Ingrid Woodward serves as the Head of Technology, Analytics and Operations at CNA Hardy in London, where she emphasizes master servant leadership to foster lasting change and help individuals find their purpose. With extensive experience in the insurance sector, she has held various leadership roles at AIG and Zurich Insurance, focusing on claims transformation and operational excellence.
Work at CNA Hardy
Ingrid Woodward serves as the Head of Technology, Analytics and Operations at CNA Hardy since 2019. In this role, she focuses on implementing master servant leadership principles to foster lasting change within the organization. Her leadership emphasizes helping individuals find their purpose while enhancing operational efficiency. Based in London, United Kingdom, she has contributed to the company's strategic direction in technology and analytics, ensuring alignment with broader business objectives.
Previous Roles at AIG
Ingrid Woodward has held multiple positions at AIG, showcasing her expertise in change management and claims transformation. She served as the Global Head of Change Management, Claims Transformation for eight months in 2014-2015. Prior to that, she was the Head of Specialty Claims, EMEA from 2013 to 2014, and the Head of Consumer Lines & Auto Claims from 2009 to 2012. Additionally, she was the Vice President of Global Customer Operations & Business Transformation for one year in 2015-2016.
Experience at Zurich Insurance
Woodward worked at Zurich Insurance plc as the Head of Claims Excellence from 2017 to 2019. In this capacity, she focused on enhancing claims processes and operational excellence. Her tenure at Zurich contributed to her extensive background in claims management and operational leadership within the insurance sector.
Education and Expertise
Ingrid Woodward earned a Bachelor’s Degree in Social Science and Criminology from The Open University, studying from 2004 to 2009. She also completed her GCSEs and A Levels in Economics and Government & Politics at Hugh Christie School in Tonbridge. Her educational background supports her analytical skills and understanding of social dynamics, which she applies in her leadership roles.
Leadership Philosophy
Woodward advocates for gender parity, diversity, and inclusion as integral components of her leadership philosophy. She emphasizes the importance of redefining the status quo and transforming operations to achieve better customer and financial outcomes. Her approach includes a unique problem-solving methodology that focuses on three key aspects: the puzzle, the wow, and the fear, which guides her in navigating complex challenges.