Robert Klein
About Robert Klein
Robert Klein serves as an Operations Business Analyst at Cna National, where he has worked since 2017. He has a background in Criminal Justice from Arizona State University and has contributed to various projects aimed at improving product delivery and system applications.
Work at CNA National
Robert Klein has served as an Operations Business Analyst at CNA National since 2017. In this role, he has focused on enhancing operational efficiency and product delivery quality. His responsibilities include collaborating with various departments to improve system applications and business processes. Klein has also trained and assisted the Technical Support department in implementing and maintaining product series within the system. Prior to his current position, he worked as an Operations Technician at CNA National from 2012 to 2017.
Education and Expertise
Robert Klein earned a Bachelor's degree in Criminal Justice from Arizona State University, where he studied from 2001 to 2005. His educational background has provided him with a foundation in analytical thinking and problem-solving. Klein's expertise includes developing testing strategies in collaboration with the QA department and utilizing Agile methodology to determine requirements for new product implementations. He has also created and maintained Oracle Policy Automation rating engines, which have enhanced flexibility in meeting client needs.
Background
Robert Klein has a professional background that spans over a decade in operations and technical support roles. He began his career at CNA National as an Operations Technician, where he worked for five years before transitioning to the role of Operations Business Analyst. His experience in both positions has equipped him with a comprehensive understanding of operational processes and product management within the organization.
Achievements
During his tenure at CNA National, Robert Klein has contributed to several key initiatives aimed at improving product delivery and operational efficiency. He developed testing strategies with the QA department, which enhanced the quality of product delivery. Additionally, his work on Oracle Policy Automation rating engines has simplified product setup and increased flexibility in addressing client needs. Klein's collaborative efforts across multiple departments have led to improved speed to market for new products.