Leslie O'neill
About Leslie O'neill
Leslie O'Neill serves as the Director of Quality Management System at Coalfire, where she has worked since 2021. She has extensive experience in quality assurance and management, having held various roles at Coalfire since 2015 and previously worked in public relations and production.
Current Role at Coalfire
Leslie O'neill currently serves as the Director of the Quality Management System at Coalfire. In this role, she manages and executes strategic initiatives that support the Quality Management System as identified by Coalfire's Operations top management. O'neill works closely with Delivery Operations to facilitate Customer Satisfaction (CSAT) and Net Promoter Score (NPS) trends, as well as organizational risk. She also develops and provides company-wide Quality Management training to enhance the understanding and implementation of quality standards across the organization.
Previous Experience at Coalfire
Leslie O'neill has held multiple positions at Coalfire prior to her current role. She worked as a Quality Analyst from 2017 to 2018 and as a Technical Writer from 2016 to 2017. O'neill also served as the Manager of Quality Assurance from 2018 to 2021, where she oversaw quality assurance processes. Additionally, she worked as a Project Manager for a brief period in 2015. Throughout her tenure, she has presented quarterly Quality Management System reports to Coalfire's Operations top management team and annual reports to the Delivery top management team.
Education and Qualifications
Leslie O'neill earned her Bachelor of Arts degree from the University of California, Berkeley, where she studied from 2006 to 2009. Her educational background provides her with a strong foundation in critical thinking and analysis, which she applies in her current role as Director of Quality Management System. O'neill's academic experience complements her professional expertise in quality management and assurance.
Audit and Quality Management Expertise
In her capacity at Coalfire, Leslie O'neill assists delivery teams during external audits by providing relevant data and additional review services. She serves as Coalfire's Quality Subject Matter Expert (SME), leveraging her extensive knowledge and experience in quality management to support the organization’s compliance and quality assurance efforts. Her role is crucial in ensuring that the company meets industry standards and maintains high-quality service delivery.
Early Career Experience
Before joining Coalfire, Leslie O'neill gained experience in public relations and production roles. She worked as a Public Relations professional for University Link Magazine for five months in 2010 and completed a Public Relations internship at Feinstein/McGuiness PR for one month in the same year. Additionally, she served as Wardrobe Lead and Production Assistant at Studio Lo Mismo for four months in 2009, and as a Fox Searchlight Promotions Intern at Terry Hines & Associates from 2008 to 2009. These early roles contributed to her skill set in communication and project management.