Morgan Williams
About Morgan Williams
Morgan Williams serves as the Lead Instructional Designer at Coalfire, where he has worked since 2020. With a background in telecommunications and real estate, he specializes in designing learning experiences and has experience in customer and technical support.
Work at Coalfire
Morgan Williams has served as the Lead Instructional Designer at Coalfire since 2020. In this role, Williams is responsible for creating and implementing effective learning experiences tailored to meet the needs of both startup and enterprise environments. Based in the Atlanta Metropolitan Area, Williams leverages a strong background in instructional design to enhance training programs and improve overall learning outcomes.
Previous Experience
Prior to joining Coalfire, Morgan Williams held several positions that contributed to a diverse professional background. From 2018 to 2020, Williams worked as a Customer Experience Trainer at Opendoor in Phoenix, Arizona, where the focus was on enhancing customer interactions. Before that, Williams was a Lead Training Specialist at Concentrix from 2013 to 2017 in the Greater Atlanta Area, overseeing training initiatives. Williams also worked as an Account Development Representative at N3 from 2017 to 2018.
Education and Expertise
Morgan Williams earned a Bachelor's degree in Sociology from Georgia State University, completing the program from 2008 to 2013. This educational background supports Williams' expertise in designing learning experiences and understanding customer support dynamics. Williams has a comprehensive understanding of both customer support and technical support sectors, which informs instructional design practices.
Background in Telecommunications and Real Estate
Morgan Williams possesses a strong background in the telecommunications and real estate industries. This experience has contributed to a robust skill set in process improvement and development, particularly through the application of Lean Six Sigma principles. Williams' industry knowledge enhances the ability to create effective training solutions that address specific business challenges.
Public Speaking and Training Skills
Morgan Williams is experienced in public speaking, particularly in the context of management training and learning development. This skill set is essential for delivering training sessions and workshops effectively. Williams' ability to engage audiences contributes to the successful implementation of training programs and enhances the overall learning experience.