Scott Tesone
About Scott Tesone
Scott Tesone serves as the Director of Infrastructure and Operations at Coalfire, where he focuses on enhancing customer experience through technology. He has extensive experience in IT service management and has held various positions in organizations such as SquareTwo Financial and Crocs.
Current Role at Coalfire
Scott Tesone serves as the Director of Infrastructure and Operations at Coalfire, a position he has held since 2023. In this role, he oversees the infrastructure and operations team, ensuring the effective management of IT services and support systems. His focus is on enhancing operational efficiency and aligning technology strategies with business objectives.
Previous Experience at Coalfire
Prior to his current role, Scott Tesone held several positions at Coalfire. He was the Director of Support from 2021 to 2023, where he managed support operations and improved service delivery. Before that, he worked as the Manager of IT Help Desk from 2020 to 2021 and as the Manager of Support Operations for eight months in 2021. His tenure at Coalfire has spanned multiple roles, contributing to his extensive experience in IT management.
Experience at SquareTwo Financial
Scott Tesone worked at SquareTwo Financial for eight years, from 2003 to 2011. He held various roles, including Quality Assurance Lead, Service Desk Manager, and Production Support Developer. His responsibilities included overseeing quality assurance processes and managing service desk operations, which provided him with a strong foundation in IT service management.
Role at Crocs
From 2018 to 2020, Scott Tesone served as the IT Manager for User Support and Services at Crocs in Niwot, Colorado. In this capacity, he was responsible for managing user support operations and enhancing the overall customer experience through effective IT service delivery.
Education and Expertise
Scott Tesone earned a Bachelor of Arts degree in Anthropology and Communication from the University of Colorado Boulder, studying from 2000 to 2003. He possesses expertise in IT Service Management (ITSM), focusing on tool selection, implementation, development, and management. His educational background and professional experience contribute to his passion for leveraging technology to support business growth.