Carla Maria Graca
About Carla Maria Graca
Carla Maria Graca is a WPN Retailer Support Specialist at Wizards of the Coast, based in the Frankfurt Am Main Area, Germany, with over seven years of experience in this role. She has a diverse background in casino dealing, mass diffusion campaigns, and multilingual support, along with a strong academic foundation in Marine Biology.
Work at Wizards of the Coast
Carla Maria Graca has been employed at Wizards of the Coast since 2013. She currently serves as a WPN Retailer Support Specialist, a role she has held since 2017 in the Frankfurt Am Main Area, Germany. In her position, she assists German, Spanish, and Italian stores with technical issues and marketing requests as part of the Wizards Play Network. Additionally, she has experience as a WPN Store Rep for Iberia and EMEA, a position she has maintained since 2014 while based in Valencia, Spain. Her responsibilities include creating and managing mass diffusion campaigns using Braze, as well as providing support to retailers.
Previous Experience
Before joining Wizards of the Coast, Carla worked as a Casino Dealer at Solverde from 2007 to 2011. This role provided her with experience in customer service and operations within a gaming environment. Additionally, she served as a WPN Store Rep for Iberia for one year from 2013 to 2014 while based in the Milan Area, Italy. Her diverse work history contributes to her skills in retail support and customer engagement.
Education and Expertise
Carla studied at Universidade do Algarve, where she achieved a degree in Marine Biology and Biological Oceanography, completing her studies in 2012 after 18 years. She furthered her education by obtaining a Master of Science in Marine Biology from the same institution between 2007 and 2011. Her academic background provides her with a strong analytical foundation, which she applies in her current role, assisting the Technical Manager with data analysis, file design, and programming tasks using CSS, SQL, and HTML.
Language Proficiency
Carla is proficient in five languages: English, Spanish, Portuguese, Italian, and French. She is currently learning German, which enhances her ability to work in multicultural and multilingual environments. Her language skills are beneficial in her role at Wizards of the Coast, where she supports retailers across different regions and ensures effective communication.
Freelance Work at Booking.com
In addition to her role at Wizards of the Coast, Carla has been working as a Freelance Translator for Booking.com since 2011. This position allows her to utilize her language skills and contribute to the localization of content for a global audience. Her freelance work complements her professional experience and demonstrates her versatility in language and communication.