Christopher Bicknell
About Christopher Bicknell
Christopher Bicknell is an Associate System Administrator at Wizards of the Coast, where he has worked since 2021. He has a background in technical support and desktop support, with previous roles at Marchex and Microsoft, and holds an Associate of Arts and Sciences degree from Bellevue College.
Work at Wizards of the Coast
Christopher Bicknell has been serving as an Associate System Administrator at Wizards of the Coast since 2021. In this role, he oversees communication and operating system upgrades, ensuring that the technical infrastructure supports the company's operations effectively. He plays a key role in establishing guidelines for livestream production, contributing to both internal and external initiatives. Additionally, he is involved in managing SOC 2 compliance, which is crucial for maintaining data security and trust with customers and partners.
Previous Experience at Marchex
Before joining Wizards of the Coast, Christopher Bicknell worked at Marchex for a total of four years in two different roles. He served as a Desktop Support Technician from 2012 to 2017 and later as a Desktop Support Technician Tier II from 2017 to 2021. During his time at Marchex, he developed skills in technical support and customer service, focusing on providing solutions to technical issues faced by users.
Technical Support Experience at Microsoft
Christopher Bicknell gained early experience in technical support while working at Microsoft as a Technical Support Agent via Twitter from 2011 to 2012. This role allowed him to engage directly with customers, addressing their technical inquiries and providing assistance through social media platforms. His experience at Microsoft contributed to his customer-centric approach to troubleshooting.
Education at Bellevue College
Christopher Bicknell studied at Bellevue College from 2002 to 2006, where he focused on Music and Sociology. He earned an Associate of Arts and Sciences (A.A.S.) degree during his four years of study. This educational background provided him with a diverse perspective that he applies in his professional roles.
Approach to Troubleshooting
Christopher Bicknell emphasizes an empathetic and customer-centric approach to troubleshooting in his work. He actively seeks to understand the needs and concerns of users, which enhances the effectiveness of his support and contributes to improved customer satisfaction. His focus on improving processes and procedures reflects his commitment to continuous development in his role.