Diane Axe
About Diane Axe
Diane Axe serves as the Knowledge Base Administrator, Internal at Wizards of the Coast, where she has worked since 2019. With a background in operations and customer service, she has significantly improved knowledge management and internal processes across multiple teams.
Current Role at Wizards of the Coast
Diane Axe serves as the Knowledge Base Administrator, Internal at Wizards of the Coast since 2019. In this role, she focuses on enhancing knowledge management and communication across multiple teams. Diane has developed the Knowledge Base Administrator position, which has led to a reduction in management workload and improved team organization. Her responsibilities include organizing UX UI and QA documentation for eight teams, ensuring that all materials meet ADA compliance standards.
Previous Experience at Wizards of the Coast
Diane Axe has a history of working at Wizards of the Coast, where she held several positions. She worked as a Customer Service Technician from 2013 to 2015, followed by her role as an Operations Technician from 2015 to 2019. During her tenure as Operations Technician, she was promoted to improve knowledge management and communications across eight teams, enhancing internal processes. Her experience in these roles contributed to her current position.
Education and Qualifications
Diane Axe studied at Pierce College, where she earned an Associate of Arts (AA) degree. Her educational background has provided her with foundational knowledge that supports her career in knowledge management and internal communications.
Skills and Contributions
Diane Axe has cross-trained knowledge base and training teams to ensure process redundancy within Wizards of the Coast. Her initiatives have focused on improving internal processes and enhancing the efficiency of team operations. She has played a significant role in organizing documentation and implementing standards that align with compliance requirements.