Luke Johnson
About Luke Johnson
Luke Johnson serves as an Associate Digital Product Manager at Wizards of the Coast, where he has worked since 2018. With extensive experience in fraud management and operational efficiency, he has held various roles in the gaming industry since 2001.
Work at Wizards of the Coast
Luke Johnson has been serving as an Associate Digital Product Manager at Wizards of the Coast since 2018. His role involves overseeing digital product initiatives and contributing to the company's strategic goals. Prior to this position, he held multiple roles within the organization, including Fraud Specialist I, Fraud Specialist II, Fraud Supervisor, and Fraud Lead. His extensive experience at Wizards of the Coast spans over 15 years, during which he has developed a deep understanding of the company's operations and customer support processes.
Education and Expertise
Luke Johnson has developed expertise in fraud mitigation, operational efficiency, and digital product management throughout his career. He has honed skills in pattern recognition and behavioral analysis, particularly in the online gaming industry. His background includes documenting and presenting training on operational and investigative processes, which has contributed to his proficiency in managing fraud and loss mitigation teams.
Background in Fraud Management
Luke Johnson has a comprehensive background in fraud management, having worked in various capacities across multiple organizations. He served as a Fraud Manager at Nexon America and held several roles at Big Fish, including Lead Fraud Specialist and Fraud Analyst II. His experience includes supervising teams dedicated to fraud and loss mitigation, ensuring that fraudulent purchases and chargebacks remained below industry standards.
Achievements in Operational Efficiency
Throughout his career, Luke Johnson has identified and implemented solutions that significantly improved operational efficiency. His initiatives have resulted in an estimated gain of over 900 hours per year, demonstrating his ability to streamline processes and enhance productivity. This achievement reflects his commitment to optimizing operations within the organizations he has worked for.
Experience in Law Enforcement Collaboration
Luke Johnson has presented cases to local and federal law enforcement agencies, showcasing his involvement in serious fraud investigations. This experience highlights his ability to collaborate with law enforcement to address and mitigate fraud-related issues in both online and real-world environments.