Nathaniel Rosario
About Nathaniel Rosario
Nathaniel Rosario serves as the Manager of Enterprise Operations & Engineering at Wizards of the Coast, a position he has held since 2022. He has extensive experience in technical support and management, having previously worked at Datto and Verizon Wireless in various roles over several years.
Current Role at Wizards of the Coast
Nathaniel Rosario serves as the Manager of Enterprise Operations & Engineering at Wizards of the Coast. He has held this position since 2022, contributing to the company's operational efficiency and engineering processes. His role is based in Renton, Washington, where he works on-site. In this capacity, he oversees various initiatives aimed at enhancing the enterprise operations framework.
Previous Experience at Datto
Prior to his current role, Nathaniel Rosario worked at Datto in multiple capacities. He began as a Technical Support Expert from 2017 to 2018, providing technical assistance in the Rochester, New York Area. He then advanced to the position of Blue Diamond Technical Support Supervisor, where he served from 2018 to 2022, managing support teams and improving service delivery. In 2022, he briefly held the role of Service Delivery Manager.
Career at Verizon Wireless
Nathaniel Rosario's career includes extensive experience at Verizon Wireless, where he worked from 2007 to 2017. He started as a Customer Service Representative and progressed through various roles, including Technical Support II Coordinator, Technical Support Analyst, and Technical Support Supervisor. His tenure at Verizon Wireless provided him with a solid foundation in technical support and customer service management.
Educational Background
Nathaniel Rosario completed his high school education at Joseph C. Wilson Magnet High School from 2002 to 2006. This educational background laid the groundwork for his subsequent career in technical support and operations management.