Reid Johnson
About Reid Johnson
Reid Johnson serves as the Supervisor of Deskside Support and Client Computing at Wizards of the Coast, where he has worked since 2016. He has a background in IT support and has previously held positions at Microsoft, Nintendo, and Costco Wholesale.
Work at Wizards of the Coast
Reid Johnson has been employed at Wizards of the Coast since 2016, serving as the Supervisor of Deskside Support and Client Computing. In this role, he manages IT staff responsible for Tier 2 and Tier 3 desktop support. His responsibilities include deploying and supporting Windows and Mac laptops, desktops, and mobile devices. Johnson has implemented system and software upgrades for desktop, laptop, and mobile device standards to meet business needs. He collaborates with the administrative team to support various technologies, including Active Directory, Teams, Microsoft O365, Microsoft SharePoint, SCCM, JAMF, video conferencing, and the Service-Now ticketing system.
Education and Certifications
Reid Johnson has a diverse educational background in technology and computing. He studied at Bellevue College, where he completed the CompTIA A+ and N+ programs, achieving a Certificate of Completion in 2006. He also attended Columbia Technology Center, earning a Certificate of Completion in Microsoft MCSE from 1999 to 2000. Additionally, he studied Electronics and Computer Service Technician at Lake Washington Institute of Technology from 1989 to 1990. His foundational education includes time at South Kitsap High School and Issaquah High School, where he focused on micro-computers, robotics, and general computing.
Previous Work Experience
Before his current role at Wizards of the Coast, Reid Johnson held several positions in the technology sector. He worked as a Tech Support Tier 3 at Wizards of the Coast from 2006 to 2016. Prior to that, he served as an Xbox Escalations Engineer at Microsoft for one year in Issaquah, WA, from 2005 to 2006. Johnson also gained experience as a Repair Technician at Nintendo for one year in 1990 and worked in E-commerce at Costco Wholesale from 2003 to 2005.
Technical Skills and Expertise
Reid Johnson possesses a range of technical skills relevant to IT support and client computing. His expertise includes managing desktop support for both Windows and Mac operating systems. He is proficient in deploying and supporting laptops, desktops, and mobile devices. Johnson's experience with system upgrades and collaboration with administrative teams highlights his ability to work with various technologies, including Active Directory, Microsoft O365, and video conferencing tools. His background in electronics and computer service further complements his technical capabilities.