Tim W.
About Tim W.
Tim W. is a Customer Service Manager with a background in psychology from the University of New Hampshire. He has extensive experience in customer support roles across various companies, including his current position at Wizards of the Coast since 2022.
Current Role at Wizards of the Coast
Tim W. serves as the Customer Service Manager at Wizards of the Coast, a position he has held since 2022. He is based in Renton, Washington, United States. In this role, he is responsible for overseeing customer service operations and ensuring a high level of customer satisfaction.
Previous Experience in Customer Support
Before joining Wizards of the Coast, Tim W. held several positions in customer support. He worked at Brainshark as a Customer Support Manager for 11 months in 2021 to 2022. Prior to that, he was a Senior Manager Customer Support at Bigtincan for 1 month and served as a Customer Support Manager at the same company for 6 months.
Career Background in Customer Service
Tim W. has a diverse background in customer service roles. He worked at Blackbaud for four years in various capacities, including Customer Support Team Lead and Support Specialist. His experience also includes roles at Staples, where he held positions such as Certified On-Site Technician and Copy and Print Service Supervisor.
Educational Background in Psychology
Tim W. studied at the University of New Hampshire, where he earned a degree in Psychology. His studies spanned from 2007 to 2012, providing him with a foundational understanding of human behavior, which is beneficial in his customer service roles.
Early Career Experience
Tim W. began his career in customer service at Dunkin', where he worked as a Drive-Thru attendant from 2005 to 2007. He later joined Staples, where he held various positions, including Cashier and Easy Tech - Sales Associate, gaining valuable experience in customer interaction and support.