Tim Walker
About Tim Walker
Tim Walker is a Customer Service Manager currently employed at Wizards of the Coast in Renton, Washington. He has extensive experience in customer support roles, having previously worked at Blackbaud, Brainshark, and Bigtincan.
Current Role at Wizards of the Coast
Tim Walker serves as the Customer Service Manager at Wizards of the Coast, a position he has held since 2022. He is based in Renton, Washington, United States. In this role, he is responsible for overseeing customer service operations and ensuring high-quality support for customers.
Previous Experience at Blackbaud
Prior to his current role, Tim Walker worked at Blackbaud as the Customer Support Team Lead from 2015 to 2021. During his six years in Bedford, NH, he managed a team focused on providing customer support, enhancing service delivery, and addressing customer inquiries effectively.
Experience at Brainshark and Bigtincan
Tim Walker held the position of Customer Support Manager at Brainshark for 11 months in 2021 to 2022, working remotely. He also worked as the Senior Manager of Customer Support at Bigtincan for eight months during the same period. His roles in these companies involved managing customer support teams and improving service processes.
Educational Background in Psychology
Tim Walker studied at the University of New Hampshire, where he earned a degree in Psychology from 2007 to 2012. His education provided him with insights into human behavior, which can be beneficial in customer service and support roles.
Early Career and Technical Support Experience
Tim Walker's early career included positions such as Service Technician at Medical Measurement Systems in 2015, where he provided technical support for medical testing equipment. He also worked at Dunkin' and Staples in various customer service roles, gaining foundational experience in customer interaction and support.