Edward Machinski
About Edward Machinski
Edward Machinski serves as a Customer Advocate and Quality Manager at CobbleStone Software, a position he has held since 2022. He has extensive experience in customer operations management, having worked in various roles across multiple companies over a career spanning several decades.
Work at CobbleStone Software
Edward Machinski has been employed at CobbleStone Software since 2022, serving as the Customer Advocate and Quality Manager. In this role, he focuses on enhancing customer satisfaction and ensuring the quality of services provided. His responsibilities include addressing customer inquiries, managing feedback, and implementing quality assurance measures to improve overall customer experience.
Previous Experience in Customer Operations
Edward Machinski has extensive experience in customer operations. He worked at William Hill as the Manager of Customer Operations from 2019 to 2021 in the Greater New York City Area. Prior to that, he held a similar position at CHARGE Anywhere LLC for 13 years, from 2001 to 2014. His career also includes a role as the Manager of Customer Operations at GoAmerica, Inc. for one year in 2000, and as the Customer Tech Support Manager at Benchmark Education Company for nine months in 2021.
Military Service Background
Edward Machinski served in the United States Army Reserve for 29 years, from 1988 to 2017. His experience in the military provided him with skills in leadership and operations, which he has applied throughout his civilian career in various management roles.
Education and Professional Development
While specific educational details are not provided, Edward Machinski has developed his professional skills through years of experience in customer operations and management across multiple industries. His roles have included supervisory and managerial positions, indicating a strong foundation in customer service and operational efficiency.
Career Timeline Overview
Edward Machinski's career spans several key positions in customer operations and management. He worked at Cingular Wireless as Supervisor of Strategic Accounts from 1996 to 2000. He then transitioned to GoAmerica, Inc. for one year, followed by a 13-year tenure at CHARGE Anywhere LLC. After that, he spent four years at Cenlar FSB in research operations before moving to Benchmark Education Company for nine months. His experience culminated in his current role at CobbleStone Software.