Kelly Allen
About Kelly Allen
Kelly Allen is a Software Support & Implementation Specialist at CobbleStone Software, where she has worked since 2011. She has a background in customer service and management, with experience in coordinating software installations and managing projects.
Work at CobbleStone Software
Kelly Allen has worked at CobbleStone Software as a Software Support & Implementation Specialist since 2011. In this role, she has developed expertise in coordinating with IT teams for software installation and annual upgrades. Her work focuses on SQL Database and IIS/Web Server application files. Kelly manages multiple projects and implementations simultaneously, including larger scale implementations, ensuring that project completion aligns with deliverables and timelines.
Previous Experience in Customer Service
Before joining CobbleStone Software, Kelly Allen gained customer service experience as a Customer Service Representative at TD in 2008 for 11 months. This role was based in Mt. Laurel, NJ. Additionally, she worked at Starbucks from 2008 to 2011, where she held various positions including Barista, Learning Coach, and Shift Manager. This experience contributed to her skills in working with individuals from diverse technical backgrounds and management levels.
Education and Expertise
Kelly Allen studied Management Information Systems at Rowan University, where she earned a Bachelor of Science (BS) degree from 2007 to 2009. Her educational background has provided her with a solid foundation in technology and management, which she applies in her current role. She adopts a flexible yet systematic approach to process-oriented thinking, enhancing her effectiveness in project management and implementation.
Background in Retail Management
Kelly Allen has a background in retail management, having worked as a Shift Manager at Wawa, Inc. from 2005 to 2008 in Glassboro, New Jersey. This experience helped her develop leadership skills and the ability to manage teams effectively, which she has carried into her subsequent roles in customer service and software support.