Kenneth Loeu
About Kenneth Loeu
Kenneth Loeu is a Dell Break/Fix Technician at Cocolevio LLC in Seattle, Washington, with over four years of experience in IT support services and operations management. He holds a Bachelor of Arts in English from the University of Washington and is currently pursuing an MBA in IT at Western Governors University.
Work at Cocolevio
Kenneth Loeu has been employed at Cocolevio LLC as a Dell Break/Fix Technician since 2021. In this role, he is responsible for diagnosing and repairing Dell products, ensuring that clients receive timely and effective service. His tenure at Cocolevio spans three years, during which he has developed a strong understanding of technical support and customer service in the IT sector.
Education and Expertise
Kenneth studied at the University of Washington, where he earned a Bachelor of Arts in English from 2006 to 2011. He is currently pursuing an MBA in IT at Western Governors University, which he began in 2021. His educational background provides him with a solid foundation in both communication and technical skills, enhancing his effectiveness in various professional roles.
Background in IT Support Services
Kenneth has accumulated over four years of experience in IT support services and operations management. His career includes roles such as IT Technician II at TEKsystems and Dell Break/Fix Technician at Cocolevio. This experience has equipped him with the necessary skills to handle technical issues and provide support to clients effectively.
Previous Work Experience
Prior to his current role, Kenneth worked at DaVita Inc. as a Revenue Specialist from 2019 to 2020, and at State Farm as a Claims Associate - Express from 2017 to 2018. He also served as a Project Coordinator at Portent, Inc. from 2014 to 2016. These positions have contributed to his expertise in client service and reporting to senior executives.
Skills and Professional Focus
Kenneth is highly proficient in interacting with individuals from diverse backgrounds. He focuses on aligning organizations that value integrity and empathy, which reflects his commitment to fostering positive relationships in the workplace. His experience in both client service and technical support underlines his versatility in various professional environments.