Alvina Lu
About Alvina Lu
Alvina Lu is a Solutions Engineer at Coconut Software in Toronto, Ontario, where she has worked since 2022. She has a background in customer success and technical implementation, with previous roles at Conexiom, daVinci Retail, Verafin, and QHR Technologies.
Work at Coconut Software
Alvina Lu has been employed at Coconut Software as a Solutions Engineer since 2022. In this role, she contributes to the development and implementation of software solutions that enhance customer engagement and operational efficiency. Based in Toronto, Ontario, Canada, she has been part of the team for two years, focusing on delivering tailored solutions to meet client needs.
Previous Experience in Technical Implementation
Before joining Coconut Software, Alvina Lu worked at Conexiom as a Senior Technical Implementation Manager from 2021 to 2022. In this position, she was responsible for overseeing the implementation of technical solutions and ensuring successful project delivery. Prior to this role, she also served as an Implementation Manager at Conexiom from 2020 to 2021, where she managed client onboarding and integration processes.
Background in Customer Success Management
Alvina Lu has a strong background in customer success management. She worked as a Customer Success Manager at daVinci Retail from 2018 to 2020, where she focused on improving customer satisfaction and retention. Additionally, she held a similar position at Verafin for nine months in 2021, further enhancing her expertise in client relations and support.
Experience in Retention and Customer Service
Earlier in her career, Alvina Lu gained experience as a Retention Specialist at QHR Technologies from 2017 to 2018. In this role, she worked on strategies to retain clients and improve service delivery. She also served as a Customer Service Analyst at QHR Technologies for two months in 2017, where she provided support and assistance to customers.
Education and Expertise
Alvina Lu holds a Bachelor's degree from Brock University, where she studied Public Health with a Minor in Business Administration. This educational background has equipped her with a diverse skill set that combines health knowledge with business acumen, supporting her roles in technical implementation and customer success.