Gagandeep K.
About Gagandeep K.
Gagandeep K. is a Technical Support Specialist with a background in technical support and project coordination. He has worked at BlackBerry and Georgian College, and currently contributes to Coconut Software, where he manages documentation and coordinates technical discussions.
Current Role at Coconut Software
Gagandeep K. serves as a Technical Support Specialist at Coconut Software, a position he has held since 2020. In this role, he is responsible for managing and documenting daily reported issues using tools such as Jira and Zendesk. He has contributed to the development of guidelines for Help Centre documentation, ensuring that users have access to clear and concise support resources. Gagandeep also coordinates with engineering and Site Reliability Engineering (SRE) teams to facilitate technical and operational discussions, enhancing the overall support process.
Previous Experience at BlackBerry
Gagandeep K. has prior experience working at BlackBerry, where he held two positions. He worked as an Enterprise Technical Support Analyst for three months in 2019, providing technical support to enterprise clients. Before that, he served as a Support Services Project Coordinator for three months in 2018. In these roles, he gained valuable insights into technical support processes and project coordination within a leading technology company.
Co-op Experience at Georgian College
In 2019, Gagandeep K. worked as a Co-op Ambassador at Georgian College for five months. This position allowed him to engage with students and assist them in navigating their co-op placements. His experience at Georgian College contributed to his understanding of educational support and student services, which complements his technical support expertise.
Educational Background
Gagandeep K. has a solid educational foundation in science and technology. He completed his High School Diploma at Sacred Heart Convent School from 2015 to 2017. Following that, he studied at Webberz International, where he earned a Tally with Manual Accounts Diploma in 2017. He furthered his education at Georgian College, studying Computer Science and achieving a Computer Programming qualification from 2018 to 2020. This diverse educational background supports his technical skills in the field.