Heather Njaa
About Heather Njaa
Heather Njaa is a Technical Support Specialist at Coconut Software in Saskatoon, Saskatchewan, Canada, where she has worked since 2019. She has a diverse work history that includes roles in customer service, technical support, and security.
Work at Coconut Software
Heather Njaa has been employed at Coconut Software as a Technical Support Specialist since 2019. In this role, she provides technical assistance and support to clients, ensuring that they effectively utilize the company's software solutions. Her tenure at Coconut Software has spanned five years, during which she has contributed to enhancing customer satisfaction and resolving technical issues.
Previous Employment Experience
Before joining Coconut Software, Heather Njaa held various positions in customer service and technical support. She worked as a Customer Success Manager at Biktrix from 2018 to 2019, where she focused on client relations and support. Prior to that, she served as a Technician Support at Blacksun Inc. from 2017 to 2018. Her early career included roles at The Children's Place as a Sales Associate and Cashier, and at Best Buy Canada as a Multi Channel Service Agent.
Security and Customer Service Background
Heather Njaa has a diverse background in security and customer service. She worked as a Security Guard for Commissionaires - North Saskatchewan Division from 2012 to 2017, gaining experience in safety and security protocols. Additionally, she served as a Receptionist at Chatters Canada for two months in 2012, where she managed front desk operations and customer inquiries.
Education and Expertise
Heather Njaa studied at the Canadian Lutheran Bible Institute from 2013 to 2015. This educational experience provided her with foundational knowledge and skills that have contributed to her professional development in customer service and technical support roles.