Isabelle Rochon
About Isabelle Rochon
Title: SVP, Customer Experience
Isabelle Rochon holds the title of Senior Vice President of Customer Experience. In this leadership role, she focuses on enhancing the customer interactions and overall satisfaction for the company. As SVP, Customer Experience, Isabelle is responsible for developing and implementing strategies that ensure a positive customer journey and high levels of customer retention.
Education and Expertise: Bachelor of Commerce in Logistics
Isabelle Rochon graduated from HEC Montreal with a Bachelor of Commerce in Logistics. Her education provided her with a strong foundation in the principles of commerce, logistics, and business management, which she has applied throughout her career in various roles. The expertise gained from this academic background plays a crucial role in her strategic planning and execution in customer experience and account management.
Professional Background
Before her current role, Isabelle Rochon worked as an account manager for one of North America's leading advertising agencies. She also gained valuable experience working for a web development agency, where she likely honed her skills in project management and client relationships. These roles laid the groundwork for her later success in customer experience management.
Achievements at iPerceptions
Isabelle Rochon joined iPerceptions, a SaaS VoC and Analytics platform, where she made significant contributions by building the Customer Success department. She created an orchestrated onboarding process and designed a comprehensive customer journey, significantly improving the client experience. Her work has been instrumental in driving customer success and satisfaction within the company.
Commitment to Colleagues and Clients
Isabelle Rochon is dedicated to fostering success among her colleagues and clients. Known for her commitment to helping others achieve their goals, she takes pride in seeing both her teammates and clients win. This dedication to mutual success is a core component of her professional approach, making her a valued leader and partner in any business environment.