Lateefat Alaka
About Lateefat Alaka
Lateefat Alaka is a Technical Support Lead with extensive experience in customer success and technical support roles across various companies, including Facebook, Google, and Coconut Software. She holds a Bachelor of Commerce from Technological University Dublin and has worked in both Canada and the United States.
Current Role at Coconut Software
Lateefat Alaka serves as the Technical Support Lead at Coconut Software, a position held since 2019. In this role, she oversees technical support operations, ensuring efficient resolution of customer inquiries and issues. Her experience in this capacity contributes to the overall customer satisfaction and operational efficiency of the company.
Previous Experience at Sitedocs
Lateefat Alaka previously worked at Sitedocs in a Customer Success role for three months in 2018. During her tenure, she focused on enhancing customer experience and ensuring that clients effectively utilized the company's services. This experience laid the groundwork for her subsequent roles in technical support.
Professional Background at Facebook and Google
Lateefat Alaka has held significant positions at major tech companies. She worked at Facebook in Solutions Marketing for one month in 2015, where she contributed to marketing strategies. Additionally, she served as a Senior Account Executive and Subject Matter Expert at Google from 2014 to 2015, gaining valuable insights into account management and client relations.
Educational Qualifications
Lateefat Alaka holds a Bachelor of Commerce degree from Technological University Dublin. She also studied Management Studies at Cmi Institute. Her educational background provides her with a solid foundation in business principles and management practices, which supports her professional roles.
Experience at Opelin
Lateefat Alaka worked at Opelin for five years, where she held the position of Quality Analyst Lead among various other roles. This experience contributed to her skill set in quality assurance and operational processes, further enhancing her capabilities in technical support and customer success.