Laylah Makhmour
About Laylah Makhmour
Laylah Makhmour serves as the Sr. Implementation Manager, Enterprise at Coconut Software, where she has worked since 2022. With a background in various roles at Vancity, she specializes in enhancing customer experiences through software implementations.
Work at Coconut Software
Laylah Makhmour has been serving as the Sr. Implementation Manager, Enterprise at Coconut Software since 2022. In this role, she is responsible for overseeing the implementation of software solutions for enterprise clients. Her efforts have led to achieving 100% customer satisfaction across all implementations. Prior to her current position, she worked as an Implementation Manager at Coconut Software from 2021 to 2022, where she gained valuable experience in managing client relationships and software roll-outs.
Previous Experience at Vancity
Before joining Coconut Software, Laylah Makhmour worked at Vancity in various roles. She served as a Sr. Specialist Go to Market from 2019 to 2020 and as a Sr. Specialist Member Readiness from 2020 to 2021. Additionally, she held positions such as Sr. Online Care Team member and Sr. Specialist Digital Platform from 2017 to 2019. Her tenure at Vancity provided her with extensive experience in customer service and digital platform management.
Background in Customer Service
Laylah Makhmour began her career in customer service at Assiniboine Credit Union as a Member Services Representative in 2014. She then joined Vancity, where she held multiple roles, including Member Service Advisor and Campaigns/Social Media Agent from 2014 to 2017. This background has equipped her with strong skills in client interaction and service delivery, which she applies in her current role.
Education and Expertise
Laylah Makhmour studied at the University of Manitoba, where she pursued a Bachelor of Science degree from 2011 to 2014. Her academic background in science complements her professional experience in technology and customer service, enabling her to effectively manage software implementations and partner with financial institutions and telecommunications companies across North America.