Leona Leong
About Leona Leong
Leona Leong is the Vice President of Customer Experience at Coconut Software, currently on maternity leave. She has extensive experience in customer success roles across various companies, including Achievers, Coconut Software, and Influitive, and holds degrees in Commerce and Management.
Work at Coconut Software
Leona Leong currently serves as the Vice President of Customer Experience at Coconut Software, a role she has held since January 2022. During her tenure, she has been instrumental in enhancing the customer experience strategy and integrating customer feedback into product development processes. Leong has contributed to the development of customer success frameworks that have been adopted company-wide. She has experience in leading cross-functional teams to improve customer onboarding and implementation processes. Leong is currently on maternity leave.
Previous Experience in Customer Success
Leona Leong has extensive experience in customer success across various organizations. She worked at Influitive as a Senior Customer Success Manager from 2016 to 2018 and later as a Manager for Customer Success in 2019. Prior to that, she held positions at Topia and Aperian Global, where she managed customer success teams in the Americas and APAC regions. Leong's early career included roles at Achievers, where she progressed from Customer Success Associate to Team Lead, Sales Support, and Head Proposal Writer.
Education and Expertise
Leona Leong holds a Bachelor of Commerce (Honors) degree from Queen's University. She has also pursued extended studies at the University of California, Berkeley, and studied Management at Université catholique de Louvain, where she achieved a degree in Business. Additionally, she has completed studies at BrainStation. Her educational background supports her expertise in customer experience and success management.
Career Development and Promotions
Leona Leong has demonstrated significant career growth, particularly in customer experience roles. She was promoted to Vice President of Customer Experience at Coconut Software in January 2022, reflecting her contributions and leadership in the field. Her career includes various positions that have allowed her to develop a strong foundation in managing customer success teams and strategies.