Paul Sullivan
About Paul Sullivan
Paul Sullivan is a Technical Support Manager at Coconut Software and has served as Executive Editor at COGconnected since 2018. He has a diverse educational background, including degrees in Nursing, Kinesiology, and Data Analytics, and he transitioned from nursing to technical support management.
Work at Coconut Software
Paul Sullivan has been serving as the Technical Support Manager at Coconut Software since 2022. In this role, he is responsible for overseeing technical support operations, ensuring that customer inquiries are addressed effectively. His experience in technical support management allows him to implement strategies that enhance customer satisfaction and streamline support processes.
Current Role at COGconnected
In addition to his position at Coconut Software, Paul Sullivan has worked as the Executive Editor at COGconnected since 2018. His role involves managing editorial content and contributing to the publication's focus on gaming and technology. His background in data analytics supports his editorial decisions and content strategy.
Education and Expertise
Paul Sullivan has a diverse educational background. He studied Nursing at the University of Alberta, where he earned a Bachelor of Science in Nursing (BScN) from 2010 to 2012. He also pursued Kinesiology at The University of Calgary, achieving a Bachelor of Science (BSc) from 2004 to 2009. Additionally, he studied Integrated Computer Systems at The University of British Columbia in 2014-2015 and completed a course in Data Analytics for Managers at Tufts University from 2021 to 2022.
Career Transition
Paul Sullivan transitioned from a career in nursing to technical support management. This shift demonstrates his adaptability and willingness to embrace new challenges. His nursing background contributes to his problem-solving skills and ability to assist others, which he values in his current roles.
Personal Philosophy
Paul Sullivan emphasizes the importance of asking questions and solving problems tenaciously. He believes in fostering growth in others, aiming to help individuals reach their full potential. This philosophy guides his interactions in both his technical support and editorial roles.