Bharati Amarnani
About Bharati Amarnani
Bharati Amarnani serves as the VP of Customer Support & Product Operations at Coda Payments, bringing over 15 years of experience in customer support and operations from various hyper-growth companies. She has a strong background in building high-performing teams and developing best practices for international customer-facing teams.
Current Role at Coda Payments
Bharati Amarnani serves as the Vice President of Customer Support and Product Operations at Coda Payments. She has held this position since 2023, where she leads global customer support, technical support, product operations, customer success, and consumer insights teams. Her role involves developing best practices for international customer-facing teams, ensuring operational excellence, and building high-performing teams.
Previous Experience at Coda Payments
Prior to her current role, Bharati Amarnani worked at Coda Payments in various capacities. She served as the Senior Director of Customer Support from 2022 to 2023 and as the Director of Customer Support from 2020 to 2022. In these roles, she focused on enhancing customer support operations and improving service delivery.
Professional Background
Bharati Amarnani has over 15 years of experience in hyper-growth companies. Her career includes significant roles at Circles.Life as the Regional CX & Process Improvement Lead for APAC, and at Zimplistic Inventions as the Customer Excellence and Community Engagement Manager. She also worked at ICICI Prudential Life Insurance Company Limited and GE Capital in customer service roles.
Education and Training
Bharati Amarnani holds a Bachelor of Commerce (B.Com.) degree from Narsee Monjee College of Commerce and Economics, where she studied Business Administration and Management. Additionally, she completed a program in Operation Management at Harvard Extension School in 2014, focusing on Business Administration, Management, and Operations.
Experience in Retail and Digital
Bharati Amarnani has experience in the retail sector, having worked at Sephora Digital SEA as a Buyer for the APAC region for eight months in 2015-2016. This role contributed to her understanding of consumer behavior and digital commerce.